Resume-Robin Nelson

Robin Nelson
Email: Robin@LuckieChance.ca

O B J E C T I V E

To be a valued member of a dynamic corporation, working with enthusiastic and committed colleagues towards the organization's goals and objectives. To combine both management and interpersonal skills with technical abilities to meet personal and professional goals.

W O R K I N G P R O F I L E

A highly motivated self-starter who quickly learns and excels in a creative and challenging environment. Enjoys an informal friendly atmosphere and thrives on challenges and perseveres to achieve personal and professional goals. A valuable team member as well as an independent, innovative thinker.

E X P E R I E N C E

  Project Manager
  Dylex Technology (Toronto)
  Jul'99 - Present

LABELS division project management on the setup and interfaces of all non-merchandise systems and the integration to the merchandise system (POS, Credit/Debit, Back Office, Employee Discount, Subledger, Electronic Funds Transfer, Payroll, Banking)
Symbol Price Change application design & development. Hardware & software vendor negotiation & purchase. Training & Implementation. Hand over to Store Systems Support staff.
Dylex Web Technology management of environment, standards, testing, upgrades, system specs, policies & procedures based on the Back Office Store Systems (BOSS)
Developed a strategic plan and operating procedures for the Store Systems Development department associates
Customer Service representative for Biway back office store systems
Managed daily activities of Jr. Team members including Business Systems Analysts, Technical Support Analysts and Programmers

  Sr. Business Systems Analyst
  Dylex Technology (Toronto)
  Aug'98 - Jul'99

Financial applications support and development (STS, Ross, Platinum, Employee Discount Card, Subledger, Bank Reconcialation, Electronic Funds Transfer, Lease Administration)
Y2K development lead, coordinated the testing & signoff of all financial applications
Implementation of Lease Administration system (3rd party package with modifications)
Implementation and Training of HEAT second level support call logging system that supports 6 different technology departments
Coordinated the implementation of a Business Applications Server (structure, security, policies for use and migration of applications)
Development of company Intranet containing departmental/systems documentation
Customer Service to each of the 6 Dylex divisions as well as the centralized services departments
Managed daily activities of Jr. Team members including Business Systems Analysts, Technical Support Analysts and Programmers

  Supervisor
  Computer Operations & Systems Development
  Dylex National Logistics Services
  Jun'88 - Aug'98

Warehousing Management Skills & Responsibilities

Development of Help Desk from multiple Key Entry areas
Manage 10-50 employees (Recruitment, Performance Appraisals, Performance Improvement Programs, Training & Development)
Develop Departmental Strategic Operating Plans
Prepare and Analyze Financial Operating Budgets in excess of 2 million dollars
Excellent employee relations skills successfully dealing with both labour and management concerns
Firm foundation of continuous process improvement in service, quality and costs

Technical

Asset Management of all hardware for Distribution Centre and 4 Sub-Centres across Canada
Administration of preventative maintenance contracts on all equipment
Day to day maintenance and upkeep of all equipment
Responsible for the analysis, selection and purchase of printing hardware and supplies
Setup of PC's and installation of software
Second level help desk for problem solving hardware vs network vs software breakdowns

Systems Analysis & Design

Systems Implementation and Development Project Leader for customized warehousing system called Logistics Manager
System interfaces with 7 customers using Retailing software from Mitech and STS
System manages flow of merchandise from vendor delivery through all aspects of warehouse merchandise processing and inventory control to the final loading and delivery of merchandise to store
105 RF Techlogix units are used to direct employees through value added activities
Development of training modules, operational procedures and customer awareness presentations
System schedules printers by use of artificial intelligence
Stand alone applications designed to track orders, accumulate recharge information, print shipping bills, print statistical reports and provide audit trails for 3rd party customers
Design and program ticket formats for printing of garment tickets
Development of Company Intranet content
Planned, evaluated and installed a Call Management and Call Tracking software system called HEAT

Printing Operations

Directly responsible for the printing of 70 million barcoded garment tags and 2 million carton labels annually.

Customer Service

Procurement of new business
Daily Problem Solving
Represented Systems support at monthly meetings
Consulting to improve processes and procedures within and surrounding systems

Luckie Chance Creations Owner & Operator May'97 - Present
http://www.LuckieChance.ca Web Site Development (Consultation, Design, Graphics, Java, CGI) Software Training New PC Purchase Consultation PC setup, repair and upgrades Setup of Win95 peer to peer networks Systems Integrator Sales, Marketing, Technical, Programming, Purchasing & Finances

E D U C A T I O N

Humber College - PC Hardware I & II, Network Administration (Novell), Cabinet Making	Fall 1995 - Winter 1998 Nightschool Courses
Humber College - Team Building, Supervisory Leadership	Feb'92 - Jan'95 West Metro Skills Training Council
Sir Sandford Fleming College - Business Administration Materials Management	1980 - 1985 Peterborough, Ontario

C O M P U T E R S K I L L S

MS Office Suite	Visio	Win95 Networks	MS Project 98
MS Mail	Adobe Photoshop	Windows 3.x/95/98	Quicken 98
Crystal Reports	Label Matrix	Unix	Quick Books Pro
MS Internet Explorer	MS Frontpage 98	Win95 Dial Up Networking	MS Publisher
Netscape	FTP	Eudora	HEAT Helpdesk
Telnet	Homesite/Dreamweaver	Smart Term	Ask me

P E R S O N A L A N D P R O F E S S I O N A L A F F I L I A T I O N S

Mississauga Webgrrls Chapter Leader Mailing List Administrator Project Manager Trainer Computerfest Feb/98 & Apr/98 Website Design Clinics	Webgrrls is an international networking organization devoted to supporting women, both professionally and personally, in their use and understanding of computers and digital information technology. The Mississauga Chapter undertakes various projects such as building websites for non-profit women-oriented organizations, JR Webgrrls/Big Sisters workshops, Training and mentoring members. My involvement with Webgrrls has been on a volunteer basis spanning 3 years of which 2.5 have been as acting Co-Director. During the course of my involvement we have taken the chapter to a 242 member organization which meets monthly at a sponsored location where we hold workshops, presentations and provide an environment conducive to networking amongst professions.
Mississauga Ladies Slo-pitch League Coach & Player	1995 - Present
Brampton Ladies Softball League Player	1994 - Present
North York Ladies Hockey League Player	1997 - Present
MBTI Personality Profile ENTP

R E F E R E N C E S

Available Upon Request